Privacy

What we collect

When you message us on WhatsApp, we hold that conversation: your number, your messages, and what we needed to set you up. Your device type and your plan, because we cannot support you without knowing them.

We do not collect payment card details. We never see them and we do not store them.

This website

The site does not require an account and does not ask you to log in. If we use analytics, it is to see which pages people read, not to identify who read them.

Why we hold it

To activate your subscription, to support it while it runs, and to recognise you when you come back rather than making you explain your setup again.

Who we share it with

Nobody. We do not sell your details, we do not pass them to advertisers, and we do not use them for anything except supporting your subscription.

How long we keep it

The conversation stays while your subscription is active and for a period afterwards, so that if you return we know what you had. Ask us to delete it and we will.

What you can ask for

Ask us what we hold about you and we will tell you. Ask us to delete it and we will, though that means we cannot support an active subscription and cannot recognise you later.

Both at support@ersatztv.pro.

Contact

support@ersatztv.pro